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Carol Johnson, CTC

 

Director of Operations

1635 42nd St. S.
Fargo, ND 58103
Phone: 701.281.7125
Fax: 701.281.7145

carolannjohnson@nationalhospitality.biz

Carol A. Johnson, Director of Operations, meets the challenges of improving profitability and customer satisfaction at all the properties managed by National Hospitality Services. She has over 30 years experience in the hospitality industry.

Education

CTC, Institute of Certified Travel Agents – Wellesley, Mass

Valley City, ND State College

As Director of Operations, Carol’s expertise lies in the following areas:

Sales & Marketing

Consortiums, RFPs, Negotiated Rates

Revenue Management

Local, Regional, & National Sales

Recruitment, Training, Supervision and Evaluation of Staff

Development of Systems for Sales Solicitation, New Business, Retention, and Tracking of Sales

Accurate Reporting Systems

Expense Controls